Certified Transmission Privacy Policy

Effective Date: June 29, 2026

Introduction

Welcome to Certified Transmission. We operate automotive transmission repair and automotive service centers throughout Nebraska, Iowa, Kansas, and Missouri. We are committed to protecting the privacy of our customers and website visitors while providing a secure and transparent online experience. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information.

By using this website, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect information directly from you as well as certain information automatically through your browser or device.

• Personal Information: Name, email address, telephone number, mailing address, and other information you voluntarily provide when requesting an estimate, scheduling an appointment, contacting us, or applying for employment.
• Vehicle Information: Vehicle make, model, year, mileage, VIN, license plate number, and service-related information you choose to provide.
• Commercial Information: Information regarding services requested, completed repairs, products purchased, warranties, and service history.
• Internet Activity: IP address, browser type, operating system, device information, pages viewed, referring websites, dates and times of visits, and general website usage information.
• General Location Information: Approximate geographic location derived from your IP address to provide relevant service information and nearby locations.

How We Collect Information

Information is collected through several methods, including:

• Information you voluntarily submit through website forms.
• Appointment scheduling requests.
• Email communications.
• Telephone calls.
• Employment applications.
• Cookies and similar technologies, subject to your privacy preferences.

Privacy Preferences and Cookie Consent

Certified Transmission utilizes a Privacy Preferences system that allows visitors to control the use of non-essential technologies on this website.

When you first visit our website, you may choose to:

• Accept all non-essential technologies.
• Reject all non-essential technologies.

Necessary technologies required for website security, functionality, and operation remain enabled at all times.

Your privacy preferences are securely stored so they may be honored during future visits. You may update your preferences at any time using the Privacy Settings link located at the bottom of our website.

Cookies and Similar Technologies

Our website may utilize cookies, local storage, pixels, tags, and similar technologies to:

• Maintain website security.
• Remember visitor preferences.
• Improve website functionality.
• Analyze website usage.
• Measure advertising effectiveness.
• Provide appointment scheduling services.

Depending on your privacy choices, certain technologies may not load until you have provided consent.

How We Use Your Information

Information collected through our website may be used to:

• Provide requested services.
• Schedule appointments.
• Respond to inquiries.
• Provide customer support.
• Process transactions.
• Improve our website and services.
• Analyze website performance.
• Measure advertising effectiveness.
• Prevent fraud and improve website security.
• Comply with legal obligations.

Third-Party Technologies

Depending upon your privacy preferences and the features you choose to use, our website may integrate with trusted third-party technology providers that assist us in operating our website and serving our customers.

These providers may include:

• Google Tag Manager.
• Google Analytics.
• Google Ads.
• CallRail.
• FullThrottle Technologies.
• Online appointment scheduling providers.
• Customer communication platforms.
• Payment processing providers.
• Website hosting providers.

These third-party providers process information only as necessary to provide their respective services and are governed by their own privacy policies and applicable contractual obligations.

Appointment Scheduling

Some Certified Transmission locations offer online appointment scheduling through a third-party scheduling platform.

When you choose to use this feature, you may be transferred to a secure scheduling interface operated by an independent service provider. Information submitted through the scheduling interface is processed according to that provider's privacy practices.

We encourage you to review the privacy policy of any third-party scheduling provider before submitting personal information.

Call Tracking

We may utilize call tracking technology to better understand how visitors locate our business and to improve our advertising effectiveness.

Call tracking providers may collect information such as:

• Telephone number.
• Date and time of the call.
• Call duration.
• Advertising source.
• General geographic information.

Calls may be recorded where permitted by applicable law for quality assurance, training, and customer service purposes.

SMS Communications

If you voluntarily provide your mobile telephone number and expressly consent, you may receive text messages relating to appointment confirmations, appointment reminders, service updates, customer support, or other service-related communications.

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS communications is not required to purchase products or services from Certified Transmission.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

SMS Privacy Commitment: Mobile telephone numbers collected for SMS communications or SMS consent will never be sold, rented, leased, or shared with third parties or affiliates for their own marketing purposes.

Sharing of Information

Certified Transmission does not sell your personal information.

We may share information with trusted service providers that assist us in operating our business, including providers of:

• Website hosting.
• Appointment scheduling.
• Analytics.
• Advertising.
• Call tracking.
• Email communications.
• Payment processing.
• Website maintenance.

These providers are contractually obligated to safeguard your information and may only use it for the services they perform on our behalf.

We may also disclose information when required by law, legal process, subpoena, governmental request, or when necessary to protect our legal rights, property, customers, or employees.

United States Privacy Rights

Depending upon your state of residence and applicable law, you may have certain privacy rights, including the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of personal information, or request additional information regarding our privacy practices.

Certified Transmission does not sell personal information or share personal information for cross-context behavioral advertising as those terms may be defined under applicable state privacy laws.

Canadian Privacy

For visitors residing in Canada, Certified Transmission endeavors to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. By voluntarily providing personal information through this website, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmitting or storing electronic information is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

Children's Privacy

This website is intended for adults and is not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child under 13 years of age, we will promptly delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. Any revisions become effective immediately upon posting to this page. The Effective Date at the top of this policy indicates the date of the most recent revision.

Contact Us

If you have questions regarding this Privacy Policy, your privacy rights, or our data handling practices, please contact Certified Transmission using the contact information provided throughout this website or by contacting your nearest Certified Transmission location.